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Customer Services e-Center

customer services e-Center.

This page allows you to submit your transaction electronically to customer services branches.
To view the eCernter introductory video - Click here

Employers E-services

Registering an Establishment\ Authorized Person

Click here to Download the Establishment Registration Form

(pdf, 74 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Establishment Registration Form
copy of Employer/Authorized person CPR
copy of CR
Contract Copy


Direct Debit (Requesting for an Instalment / Monthly Contribution)

Click here to Download the Service Request Form

(pdf, 932 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service Request Form
copy of Employer/Authorized person CPR
copy of CR
Bank statement for the last 3 months
COPY OF IBAN ACCOUNT NUMBER




Note: Bank statement is mandatory if applying for instalment.



Activating an E-Service Account

the Service is available online - Click here

Deleting an Authorized Person

Click here to Download the Service request form

(pdf, 932 KB)



(Please register the name and personal number of the person to be deleted on the form)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service request form
authorized person to be deleted Cpr


Requesting to Transfer \ Receive Refund Amount

Click here to Download the Service request form

(pdf, 932 KB)



(In case of a refund the IBAN attachment must be uploaded, in case of transfer only the form is required and the new establishment number must be mentioned)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service request form
Copy of Employer/Company IBAN Account Number


Salary Amendment

click here to download the service request form

(pdf, 932 KB)



(The request will not be accepted if the salaries are not updated for this year)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service Request Form
copy of the new Employment contract if available
Pay slips from January, February, March
Bank statement for January, February, March

(Note: Bank statement is mandatory for Bahrainis.
In case, the expatriate's employee salary is not transferred to bank, the employer must acknowledge in the form that salary are not transferred through the bank.)



Attachments

Service Request Form
copy of the new Employment contract if available
Pay slips for the month of enrolment and the month after
Bank statement for the month of enrolment and the month after

(Note: Bank statement is mandatory for Bahrainis.
In case, the expatriate's employee salary is not transferred to bank, the employer must acknowledge in the form that salary are not transferred through the bank.)



In case of salary amendment from beginning of the year before the salary due date

attachments

Service Request Form
copy of the new Employment contract if available
Employer Acknowledgement letter



The employer must acknowledge that the employee will receive the updated salary through Bank transfer or cheque or cash.



Work Injury

Service is available online - click here

Insuring Previous Period

Click here to Download the Service request form

(pdf, 932 KB)



(Please specify the period of service required on the form)

applicant Details

Personal CPR
Contact Number
E-mail
copy of CPR

Attachments

services request Form
copy of employment contract
Employment Certificate
Attendance Report
Annual and sick leaves report
salary statement
copy of received Cheques
Salary scale for this period
bank statements shows salary transactions
salary certificate


Violation Removal in LMRA

applicant Details

Personal Number
contact Number
E-mail
copy of CPR

Attachments

copy of Paid receipt for all branches



Cheque Return

Click here to Download the Service request form

(pdf, 932 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

Service request form
A Copy of the Cheque to be Replaced
A Copy of the Cheque to be Refund


Invoice Details

The service is available electronically via the email frontoffice@sio.gov.bh, providing the following documents:

1- Service request form ( Form Link)

(pdf, 932 KB)


2- Copy of Employer/Authorized person CPR
3- Copy of CR

Establishment Liquidation/ open Liquidation

Click here to Download the Service request form

(pdf, 932 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

Service request form
Copy of Employer/Authorized person CPR
Copy of CR


Re-Open Portal

The service is available electronically via the email frontoffice@sio.gov.bh, providing the following documents:

1- Service request form ( Form Link)

(pdf, 932 KB)


2- Copy of Employer/Authorized person CPR
3- Copy of CR

A Request To Be Transferred To The Medical Committee For Natural Disability

Click here to Download the natural disability form

(pdf, 16 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

natural disability form
Copy of CPR
Letter from employer requesting employee transfer to the medical committee
Latest detailed Medical Reports stating the disease start date


Insurees E-services

Direct Debit (Requesting For An Instalment / Monthly Contribution)

Click here to Download the Service Request Form

(pdf, 932 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service Request Form
copy of Employer/Authorized person CPR
copy of CR
Bank statement for the last 3 months
COPY OF IBAN ACCOUNT NUMBER




Note: Bank statement is mandatory if applying for instalment.



Optional Insurance Registration Resolution(39/2014)

Click here to Download the Optional Insurance Registration form

(pdf, 132 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Optional Insurance Registration form
copy of CPR
copy of passport
Proof of profession evidence


Bahrainis Working Aboard Resolution(31/2005)

Click here to Download the Optional Insurance Registration form

(pdf, 132 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Optional Insurance Registration form
copy of CPR
copy of passport
copy of job contract or proof of profession document (certified by the embassy)


Submission Of Medical examination form for optional insurance (Resolution 39 of 2014) - Bahrainis working abroad (Resolution 31 of 2005)

This service allows the submission of a medical examination form after it has been approved by the medical committees in order to complete the procedures for an optional insurance registration service (Resolution 39 of 2014) + Insurance service for Bahrainis working abroad (Resolution 31 of 2005

APPLICANT DETAILS

Personal Number
CONTACT NUMBER
E-MAIL
COPY OF CPR

ATTACHMENTS

Previous Request Number
Medical Result


Optional Insurance - Continuous (1/94)

Click here to Download the Optional Insurance Registration form

(pdf, 132 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Optional Insurance Registration form
copy of CPR
copy of passport




Note: Please be aware that when applying for this service, it is required to have a minimum of 5 years of mandatory insurance, and the termination period must not exceed 6 months.



Insuring previous period

Click here to Download the Service request form

(pdf, 932 KB)



(Please specify the period of service required on the form)

applicant Details

Personal CPR
Contact Number
E-mail
copy of CPR

Attachments

services request Form
copy of employment contract
Employment Certificate
Attendance Report
Annual and sick leaves report
salary statement
copy of received Cheques
Salary scale for this period
bank statements shows salary transactions
salary certificate


Activating an e-service account

the Service is available online - Click here

Requesting to transfer \ receive refund amount

Click here to Download the Service request form

(pdf, 932 KB)



(In case of a refund the IBAN attachment must be uploaded, in case of transfer only the form is required and the new establishment number must be mentioned)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service request form
Copy of Employer/Company IBAN Account Number


Optional Insurance Termination

Click here to Download the Optional Insurance Registration form

(pdf, 132 KB)

applicant Details

Personal Number
contact Number
E-mail
copy of CPR

Attachments

Optional Insurance Registration form
copy of CPR (both sides)




Note: Termination date will be calculated based on the last paid invoice, and termination reason should be declared in the form.




Application for Assumed Service - Private Sector


applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

copy of CPR
Bank Statment for the Last 3 Months

(Not mandatory for optional insurance)

Salary Slip for last 3 months

(Not mandatory for optional insurance)





Note:
- Please check your insured salary for 2023 before submitting the application.



Worker Complaint - Not Terminated

Click here to Download the Service request form

(pdf, 932 KB)


Click here to Download the Employee Registration form

(pdf, 74 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

Service request form
Worker Termination Form
CPR
Worker Termination Complain issued by Ministry of Labour
o A copy of a certified end of service or A copy of resignation letter endorsed from an employer


Approval of the Decision of Medical Committee - Work Accident


Click here to Download the Medical Committee Decision Form

(pdf, 504 KB)

Applicant Details

Personal Number
Contact Number
E-mail
Copy of CPR

Attachments

Medical Committee Decision form
CPR
COPY OF IBAN ACCOUNT NUMBER


Application for Purchasing Past Service


Note: Purchasing the remaining months to complete a valid year means purchase of months to complete the service in a full year in order insured person completes the qualified period for the entitlement of the retirement pension.


applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

copy of CPR
Bank Statment for the Last 3 Months

(Not mandatory for optional insurance)

Salary Slip for last 3 months

(Not mandatory for optional insurance)

A copy of the end of service certificate for the required period
A copy of the CR for the required period




Notes:
- In the case of optional insurance - continuous, please provide the bank statement and salary slips from the last insured employer.
- Please check your insured salary for 2023 before submitting the application.



Transferring years of services from Public sector to private sector

The service is available electronically via the email frontoffice@sio.gov.bh, providing the following documents:

1- Transferring years of services form ( Form Link)

(pdf, 589 KB)


2- Copy of CPR
3- Bank statement for the last 3 months
3- Salary Certificate for the last 3 months

A Request To Be Transferred To The Medical Committee For Natural Disability

Click here to Download the natural disability form

(pdf, 16 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

natural disability form
Copy of CPR
Letter from employer requesting employee transfer to the medical committee
Latest detailed Medical Reports stating the disease start date


Appealing on the decision of the medical committee – Natural disability.

Click here to Download the Medical Committee notification acknowledgement

(pdf, 1110 KB)


applicant Details

Personal Number
Contact Number
Email
Copy of CPR

Attachments

Medical Committee notification acknowledgement
Copy of CPR


Pensioners E-services

Decree-Law No.(21) for the year 2020 Execution Form

Note: SMS will be sent as soon as you submit your request and SIO representative will contact you later for further details.

Click here to Download the Decree-Law No.(21) for the year 2020 Execution Form and its explanation

(pdf, 772 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Decree-Law No.(21) Execution Form


Requesting to receive a lump sum amount

Click here to Download the Lump sum request form

(pdf, 172 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Private Sector - Lump Sum request form
copy of CPR
copy of IBAN Account Number
Copy of marriage certificate (Female)
copy of CR (CR owner)
copy of unit official certificate


Requesting for a pension

click here to download the pension request form

(pdf, 326 KB)



applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Pension Request Form
Copy of Birth certificate for eligible children (Female)
Copy of children and beneficiary CPRs
Passport copies.
Copy of IBAN Account Number
Copy of CPR
Copy of marriage certificate (Female)




Note: (Request will be rejected if the required option is not specified in the form or all data is not filled in)



Requesting to transfer pension

Requires personal visit to SIO branch and providing the following documents:

• A Copy of the new IBAN account number.
• A release letter from the old bank(recent copy).
• CPR Copy .



Requesting for Commutation


Applicant Details

Personal Number
Contact Number
E-mail
Copy of CPR

Attachments

CPR


Beneficiaries E-services

Requesting for disbursement of the entitled pension for the deceased

Click here to Download the pension request form

(pdf, 326 KB)



applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Pension Request form
Copy of Beneficiaries' IBAN Account Numbers
Copy of Beneficiaries' CPRs
Obligatory appeal certificate by the court
Death certificate
A letter of who settled funeral expenses(In the case of non-widow grant) + IBAN number
A letter from minors funds department to minors beneficiaries


Requesting to receive a lump sum amount

Click here to Download the Lump sum request form

(pdf, 172 KB)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Private Sector - Lump Sum request form
copy of CPR
copy of IBAN Account Number
Copy of marriage certificate (Female)
copy of CR (CR owner)
copy of unit official certificate


Requesting for Marriage grant

Click here to Download the Requesting for Marriage grant request form

(pdf, 38 KB)

applicant Details

Personal Number
contact Number
E-mail
copy of CPR

Attachments

Marriage Grant Form
copy of CPR
Copy of IBAN Account Number
Copy Of Marriage certificate