Customer Services e-Center

customer services e-Center.

This page allows you to submit your transaction electronically to customer services branches.

Registering an Establishment\ Authorized Person

Click here to Download the Establishment Registration Form

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Establishment Registration Form
copy of Employer/Authorized person CPR
copy of CR
Contract Copy


Requesting for an Installment

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents:

• Fill in the request form.
• copy of Employer / Authorized Persons Cpr.
• CR Copy.
• Bank statement for the last 3 months.
• Cheques should be under the name of the company or an employer.

Note: Personal presence of Employer\Authorized person is required to sign the agreement.

Click here to Download the Service request form

Activating an e-service account

the Service is available online - Click her

Deleting an authorized person

Click here to Download the Service request form



(Please register the name and personal number of the person to be deleted on the form)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service request form
authorized person to be deleted Cpr


Optional Insurance Registration Resolution(39/2014)

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents listed at the back of the form.

Click here to Download the Optional Insurance Registration form

Bahrainis working aboard Resolution(31/2005)

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents listed at the back of the form.

Click here to Download the Optional Insurance Registration form

Bahrainis working aboard Resolution(1/94)

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents listed at the back of the form.

Click here to Download the Optional Insurance Registration form

Requesting to transfer \ receive refund amount

Click here to Download the Service request form



(In case of a refund the IBAN attachment must be uploaded, in case of transfer only the form is required and the new establishment number must be mentioned)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Service request form
Copy of Employer/Company IBAN Account Number


Requesting for death compensation

Click here to Download the pension request form



applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Pension Request form
Copy of Beneficiaries' IBAN Account Numbers
Copy of Beneficiaries' CPRs
Obligatory appeal certificate by the court
Death certificate
A letter of who settled funeral expenses(In the case of non-widow grant) + IBAN number
A letter from minors funds department to minors beneficiaries


Requesting to receive a lump sum amount

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents:

• Copy of CPR.
• Copy of IBAN account number.
• Copy of Marriage certificate (If she’s married).
• CR Copy (If he is an employer).


Requesting for a pension fund

click her to download the pension request form



applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

Attachments

Pension Request Form
Copy of Birth certificate for eligible children (Female)
Copy of children and beneficiary CPRs
Passport copies.
Copy of IBAN Account Number
Copy of CPR
Copy of marriage certificate (Female)


Requesting to transfer pension fund

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents:

• A Copy of the new IBAN account number.
• A release letter from the old bank(recent copy).
• CPR Copy .



Salary amendment

click her to download the service request form



(The request will not be accepted if the salaries are not updated for this year)

applicant Details

Personal Number
Contact Number
E-mail
copy of CPR

In case of salary amendment from beginning of the year

Attachments

Service Request Form
Employment contract with effect from January
Pay slips from January
Bank statement from the beginning of the year

(Incase, the employee salary is not transferred to bank, the employer must acknowledge in the form that salary are not transferred through the bank.)



In case of salary amendment from date of enrollment (expats only)

Attachments

Service Request Form
Employment contract effective from date of enrollment
Pay slips for the date of enrollment
Bank statement from the date of enrollment

Incase, the employee salary is not transferred to bank, the employer must acknowledge in the form that salary are not transferred through the bank



In case of salary amendment from beginning of the year before the salary due date

attachments

Service Request Form
New employment contract
Employer Acknowledgement letter



The employer must acknowledge that the employee will receive the updated salary through Bank transfer or cheque or cash.



Direct debit payment

Kindly call our Call Center on 17000707 to book an appointment and provide the required documents:

• Copy of CR.
• Copy of CPR.
• Copy of an employer IBAN account number.


Note: An agreement will be issued to be assigned by the bank authorized person .


Work injury

Service is available online - click her

Insuring previous period

Click here to Download the Service request form



(Please specify the period of service required on the form)

applicant Details

Personal CPR
Contact Number
E-mail
copy of CPR

Attachments

services request Form
copy of employment contract
Employment Certificate
Attendance Report
Annual and sick leaves report
salary statement
copy of received Cheques
Salary scale for this period
bank statements shows salary transactions
salary certificate


Requesting for Marriage grant

Click here to Download the Requesting for Marriage grant request form

applicant Details

Personal Number
contact Number
E-mail
copy of CPR

Attachments

Marriage Grant Form
copy of CPR
Copy of IBAN Account Number
Copy Of Marriage certificate