What Information Do We Collect

To ensure effective delivery of SIO services to its customers, we may collect, store and use the following kinds of information:

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation related information.
• Information relating to any transactions carried out between you and SIO on or in relation to this website, including but not limited to user profile, yearly salary update, worker registration.
• Personal Information including but not limited to email address, phone number, CPR number that you provide us for the purpose of registering with us or filling out an online form to participate in a survey.
• Information that you provide us for the purpose of subscribing to our website services, email notifications.
• Any other information that you submit on our website.

How Do We Use your Information

We will use your personal information only as necessary for the effective delivery of SIO services to you. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• Process your applications, requests and transactions.
• Maintain internal records as per regulatory guidelines.
• Provide SIO services to our customers (Pensioners, Contributors, Beneficiaries, etc.).
• Send account statements, invoices, and collect payments from employers.
• Update you about SIO’s services which we think may be of interest to you.
• Improve this website and its features for your satisfying browsing experience.
• Send you notifications if you have specifically requested.
• Collect your feedback related to SIO services and SIO website

Disclosure

We do not provide your personal information to third parties; however we may share the information you give us with Bahrain government organizations in order to verify your information and offer effective delivery of SIO services to you. These government organizations are authorized to verify and use your personal information. We do not provide your personal information to third parties for commercial marketing.

In addition, we may disclose your personal information

• To the extent that we are required to do so by law.
• In connection with any ongoing or prospective legal proceedings.
• In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and investigation.

Update Your Information

If the personal information which we hold about you needs to be corrected or updated, you may correct by using your login credentials or visit any SIO customer service centers across Bahrain.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored on your computer. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the user activity on website. We may use the cookies which stores on your computer to enable our website to recognize and identify you as a unique user and to keep track of your preferences in relation to your use of our website.

Link to Other Websites

The website presents links to other websites (like Bahrain.bh, Bahrain Benefit, Bahrain News, etc.) created and maintained by other public and/or private organizations. We are not responsible for the privacy policies or practices of third party websites. When user link to an outside website; they leave the SIO website and are subject to the privacy and security policies of the owners/sponsors of the outside website(s).

Security of Your Information

We have implemented appropriate security controls to secure your personally identifiable information from loss, misuse, alteration, or destruction. Only authorized SIO personnel are provided access to personally identifiable information, and these employees are required to treat this information as confidential. All our website transactions take place on secure SSL channel. All financial transactions are secured by SSL channel and handled through our payment services provider “Benefit Company”. You can review the Benefit Company’s privacy policy at https://www.benefit.bh/ . We will share information with Benefit Company only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Changes in the Policy

We may update this privacy policy from time to time. Any change in privacy statements will be updated in this privacy policy. If we change website’s privacy policy, we will publish an announcement/notification in the website’s home page to make you aware about the changes in website’s privacy policy.

Questions or Comments on this Policy

If you have any questions or comments regarding this privacy policy, please send us by post to P.O. Box 5250, Kingdom of Bahrain.