CEO of SIO Continues to Improve the Quality of the Organization’s Call Center Services

As part of the efforts of SIO to enhance the quality of government services and achieve customer satisfaction, Ms. Sahar Rashid Al-Mannai, CEO of the Social Insurance Organization, visited the SIO's Call Center, managed by Silah Gulf Company.

During the visit, the CEO of the Authority toured the center, where she was briefed on the workflow and mechanism for receiving calls and dealing with customer inquiries and complaints, in addition to other services provided by the center. She also listened to a detailed explanation of the procedures followed in managing communications and services provided.

During the visit, the CEO stressed the Authority's keenness to improve the customer experience and respond effectively to their requirements, noting that the Authority is working according to a well-thought-out plan to continue developing services, with the aim of achieving the highest levels of quality in providing them and overcoming current challenges.

This comes within the framework of the Authority's ongoing commitment to enhancing the quality of insurance services and ensuring the provision of innovative solutions that meet the needs of beneficiaries efficiently and effectively.